THE CALLIFY PRIVACY POLICY
Last Updated: March 2026
The Callify (“The Callify,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you use our:
- Virtual Receptionist Services
- Live Chat Services
- Website, dashboards, and software
- Mobile apps and integrations
(Collectively, the “Services”).
By using our Services, you agree to this Privacy Policy.
1. WHAT IS PERSONAL INFORMATION?
“Personal Information” means any information that identifies you directly or indirectly, including:
- Name, email, phone number
- Business details
- Messages and communication content
- IP address and device data
- Usage and browsing activity
It does NOT include:
- Public information
- Aggregated or anonymized data
2. HOW WE COLLECT INFORMATION
We collect information from:
A. Customers (You)
When you:
- Sign up for The Callify
- Use our dashboard or tools
- Contact support
We may collect:
- Name, email, phone
- Company details
- Billing information
- Account activity
B. Your Customers (End Users / Callers)
When someone contacts your business via The Callify:
We may collect:
- Name and contact details
- Call recordings
- Chat messages
- Inquiry details
We collect this only to provide services to you.
C. Website Visitors
If someone visits our website:
We may collect:
- IP address
- Browser/device info
- Pages visited
- Interaction behavior
D. Direct Inquiries
If you contact us:
We collect:
- Your contact details
- Message content
- Communication history
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and operate our Services
- Manage your account
- Handle calls and chats
- Improve service quality
- Send updates and support messages
- Process payments
- Ensure security and prevent fraud
We only use data:
✔ With your consent
✔ For legitimate business purposes
✔ As required by law
4. CALL RECORDING & COMMUNICATIONS
We may record calls and chats for:
- Quality assurance
- Training
- Service improvement
By continuing a call, you consent to recording where legally required.
5. COOKIES & TRACKING
We use cookies to:
- Improve user experience
- Remember preferences
- Analyze traffic
You can disable cookies in your browser, but some features may not work properly.
6. DATA SHARING
We DO NOT sell your personal information.
We may share data with:
A. Service Providers
- Payment processors
- Hosting providers
- Telecom partners
- IT support
They only use data to perform services for us.
B. Affiliates & Integrations
If you use third-party tools, data may be shared to enable functionality.
C. Legal Requirements
We may share data if required to:
- Comply with laws
- Prevent fraud
- Protect safety
D. Business Transfers
In case of merger, acquisition, or sale.
7. DATA SECURITY
We take security seriously:
- SSL encryption for sensitive data
- Restricted access to information
- Secure servers and systems
However, no system is 100% secure.
8. DATA RETENTION
We retain data only as needed:
- General data: up to 24 months
- Call recordings: up to 90 days
After that, data may be deleted.
9. YOUR RIGHTS
Depending on your location, you may have rights to:
- Access your data
- Correct your data
- Request deletion
- Opt-out of marketing
To request this, contact us.
10. THIRD-PARTY LINKS
Our website may contain links to other sites.
We are NOT responsible for their privacy practices.
11. CHILDREN’S PRIVACY
Our Services are not intended for children under 13.
We do not knowingly collect data from children.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy anytime.
Changes will be posted on this page.
Continued use = acceptance of updates.
13. CONTACT US
If you have questions about this Privacy Policy:
IMPORTANT NOTE
You are responsible for ensuring that any data you share with The Callify complies with applicable privacy laws.